:root{--bg:#f3efe6;--paper:#fffdf9;--panel:#f8f4ec;--line:#d9cbb3;--text:#1f1a16;--muted:#6e6257;--brand:#0e7a54;--brand-strong:#0b5d40;--danger:#b03c2f;--danger-bg:#fbe8e4;--shadow:0 20px 40px #291d1014;--font-ui:"Aptos","Segoe UI","Helvetica Neue","Nimbus Sans",sans-serif;--font-display:"Aptos Display","Segoe UI Variable","Helvetica Neue","Nimbus Sans",sans-serif;--font-mono:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono","Courier New",monospace}*{box-sizing:border-box}html{background:radial-gradient(circle at top left,#fff6de 0%,var(--bg)48%,#eae0cf 100%);font-size:14px}body{color:var(--text);font-family:var(--font-ui);-webkit-font-smoothing:antialiased;min-height:100vh;text-rendering:optimizeLegibility;margin:0;font-size:.96rem;line-height:1.45}a{color:inherit;text-decoration:none}button,input,select,textarea,table{font:inherit}button{position:relative}button:disabled,button[aria-disabled=true],select:disabled,input:disabled,textarea:disabled{cursor:wait;opacity:.72}main.shell{max-width:1380px;margin:0 auto;padding:0 18px 8px}.topbar,.card,.thread,.sidebar,.mainpanel,.pill,.flash,.empty{border:1px solid var(--line);box-shadow:var(--shadow);background:#fffdf9eb;border-radius:18px}.topbar{justify-content:space-between;align-items:center;gap:16px;margin:0 0 8px;padding:8px 12px;display:flex}.mobilePanelNav{gap:8px;margin-bottom:8px;display:none}.brand h1,.brand h2,.card h2,.card h3,.thread h3,.sidebar h3{font-family:var(--font-display);letter-spacing:-.02em;margin:0 0 8px;font-weight:700}.meta,.muted{color:var(--muted)}.meta.small{font-size:.82rem;line-height:1.35}.hero{padding:32px}.hero h1{max-width:12ch;margin:0;font-size:clamp(2rem,4vw,3.2rem);line-height:1.02}.hero p{max-width:58ch;color:var(--muted);font-size:.98rem}.heroCompact{padding:22px 28px}.heroCompact h1{max-width:22ch;font-size:clamp(1.55rem,2.5vw,2.25rem);line-height:1.08}.sectionHeader{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.pbxPublicHero{justify-content:space-between;align-items:center;gap:16px;display:flex}.reportKpiCard{min-height:124px}.pbxGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.miniBarList{flex-direction:column;gap:12px;display:flex}.miniBarRow{grid-template-columns:minmax(120px,180px) minmax(0,1fr) auto;align-items:center;gap:12px;display:grid}.miniBarLabel{flex-direction:column;gap:3px;display:flex}.miniBarTrack{background:#efe5d6;border-radius:999px;height:12px;position:relative;overflow:hidden}.miniBarFill{background:linear-gradient(90deg,#0e7a54 0%,#38a375 100%);border-radius:999px;position:absolute;inset:0 auto 0 0}.miniBarFill.secondary{background:linear-gradient(90deg,#1d6fa0 0%,#5ba6d3 100%)}.miniBarFill.tertiary{background:linear-gradient(90deg,#8a5a18 0%,#c79a58 100%)}.miniBarValue{text-align:right;min-width:38px;font-weight:700}.codeBlock{font-family:var(--font-mono);border:1px solid var(--line);background:#f4ede1;border-radius:14px;padding:10px 12px;font-size:.88rem;overflow-x:auto}form[data-submitting=true]{position:relative}form[data-submitting=true] button[type=submit],form[data-submitting=true] button[formmethod],button[aria-disabled=true]{padding-left:34px}form[data-submitting=true] button[type=submit]:before,form[data-submitting=true] button[formmethod]:before,button[aria-disabled=true]:before{content:"";border:2px solid;border-right-color:#0000;border-radius:50%;width:13px;height:13px;margin-top:-7px;animation:.75s linear infinite spin;position:absolute;top:50%;left:12px}.skeletonPanel{overflow:hidden}.skeletonLine,.skeletonCard,.skeletonSearch,.skeletonProfile,.skeletonBubble{background:#eee2cf;border-radius:14px;position:relative;overflow:hidden}.skeletonLine:after,.skeletonCard:after,.skeletonSearch:after,.skeletonProfile:after,.skeletonBubble:after{content:"";background:linear-gradient(90deg,#0000 0%,#fffdf9b8 48%,#0000 100%);animation:1.4s ease-in-out infinite shimmer;position:absolute;inset:0;transform:translate(-100%)}.skeletonLine{width:58%;height:14px;margin-bottom:12px}.skeletonLine.skeletonTitle{width:42%;height:20px}.skeletonLine.wide{width:72%}.skeletonCard{height:96px;margin-bottom:10px}.skeletonCard.short{height:68px}.skeletonSearch{height:42px;margin-bottom:12px}.skeletonProfile{height:92px;margin-bottom:14px}.skeletonBubble{width:72%;height:62px;margin-bottom:12px}.skeletonBubble.outbound{background:#dcece2;margin-left:auto}.skeletonBubble.short{width:48%}@keyframes spin{to{transform:rotate(360deg)}}@keyframes shimmer{to{transform:translate(100%)}}.adminInlineForm input{width:100%}.pbxTransferActions{flex-direction:column;gap:8px;min-width:190px;display:flex}.pbxTransferForm{align-items:center;gap:8px;display:flex}.pbxTransferForm input{flex:1;min-width:0}.grid{grid-template-columns:minmax(160px,220px) minmax(180px,260px) minmax(0,1fr);gap:16px;display:grid}.inboxPage{flex-direction:column;gap:8px;height:calc(100dvh - 74px);min-height:0;display:flex;overflow:hidden}.inboxGrid{flex:auto;min-height:0;overflow:hidden}.sidebar,.mainpanel,.thread,.card{padding:14px}.thread{flex-direction:column;display:flex}.threadHeader{z-index:12;border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:10px;display:flex;position:relative}.threadTitleBlock{min-width:0}.threadTitleBlock h3{margin-bottom:4px}.threadMenu{flex:none;position:relative}.threadMenuSummary{border:1px solid var(--line);background:var(--panel);cursor:pointer;border-radius:12px;flex-direction:column;justify-content:center;gap:4px;width:42px;height:38px;padding:0 10px;list-style:none;display:inline-flex}.threadMenuSummary::-webkit-details-marker{display:none}.threadMenuSummary span{background:currentColor;border-radius:999px;width:100%;height:2px;display:block}.threadMenuPanel{z-index:40;border:1px solid var(--line);width:min(620px,82vw);max-height:min(76dvh,760px);box-shadow:var(--shadow);overscroll-behavior:contain;background:#fffdf9fa;border-radius:16px;gap:12px;padding:12px;display:grid;position:absolute;top:calc(100% + 8px);right:0;overflow-y:auto}.inboxGrid .sidebar,.inboxGrid .mainpanel,.inboxGrid .thread{min-height:0;overflow:hidden}.inboxGrid .sidebar,.inboxGrid .mainpanel{flex-direction:column;display:flex}.inboxGrid .sidebar>.list,.inboxGrid .mainpanel{overscroll-behavior:contain;overflow-y:auto}.inboxGrid .messages{overscroll-behavior:contain;flex:1 1 0;min-height:0;max-height:none}.inboxGrid .composerStack{overscroll-behavior:contain;flex:0 0 clamp(118px,22dvh,210px);min-height:118px;max-height:none;padding-right:0;overflow:visible}.tabs{flex-wrap:wrap;gap:8px;display:flex}.adminTabs{z-index:8;background:var(--bg);scrollbar-width:thin;flex-wrap:nowrap;margin:0 0 16px;padding:8px 0;position:sticky;top:0;overflow-x:auto}.adminTabs .tab{white-space:nowrap}.adminSubTabs{scrollbar-width:thin;flex-wrap:nowrap;padding:4px 0 12px;overflow-x:auto}.adminSubTabs .tab{white-space:nowrap;border-radius:12px;align-items:baseline;min-width:max-content}.adminKnowledgePanel form{gap:10px}.tab,.tag{border:1px solid var(--line);background:var(--panel);border-radius:999px;align-items:center;gap:8px;padding:8px 12px;display:inline-flex}.tab{background:linear-gradient(#fffffff5 0%,#f7f1e6eb 100%);transition:transform .14s,box-shadow .14s,border-color .14s,background .14s;position:relative;box-shadow:inset 0 1px #ffffffeb,0 6px 14px #3a2a1814}.tab:hover{background:linear-gradient(#fffbf3 0%,#f3e8d5f5 100%);border-color:#c9b38e;transform:translateY(-1px);box-shadow:inset 0 1px #fffffff5,0 10px 18px #3a2a181f}.topbar .tab{color:#3a2e20;min-height:38px;padding:8px 14px;font-weight:600}.tab.active{background:var(--brand);color:#fff;border-color:var(--brand)}.tag.active{color:var(--brand-strong);background:#e4f2eb;border-color:#93c9b0}.list{flex-direction:column;gap:10px;display:flex}.listItem{border:1px solid var(--line);background:var(--panel);border-radius:14px;padding:12px;transition:background .14s,border-color .14s,transform .14s;display:block}.listItem:hover{transform:translateY(-1px)}.listItem.active{background:#dbeee4;border-color:#0b5d40;box-shadow:inset 0 0 0 1px #0b5d401f}.listItem strong,.row strong{display:block}.conversationBadges{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.conversationListItem{grid-template-columns:auto minmax(0,1fr);align-items:start;gap:10px;display:grid}.minimalConversationItem{box-shadow:none;background:0 0;border-radius:10px;padding:8px 10px}.mainpanel .list{gap:4px}.minimalConversationItem:hover{background:#0e7a540f;transform:none}.minimalConversationItem.active{box-shadow:none;background:#0e7a541f;border-color:#0e7a5452}.conversationListItem>a{min-width:0}.bulkCheckbox{width:auto;margin-top:4px}.bulkActionBar,.filterChips{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.bulkActionBar select{min-width:130px}.conversationListHeader{align-items:center;gap:8px;display:flex}.conversationListTitle{flex:1;grid-template-columns:minmax(0,1fr) auto;align-items:baseline;gap:8px;min-width:0;display:grid}.conversationListTitle strong,.conversationPreviewLine,.conversationCompactMeta{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversationListTitle strong{font-size:.92rem}.conversationListTitle span{color:var(--muted);font-size:.72rem;font-weight:600}.conversationPreviewLine{color:var(--text);opacity:.86;margin:4px 0 2px 38px;font-size:.82rem}.conversationCompactMeta{color:var(--muted);margin-left:38px;font-size:.72rem}.conversationCompactMeta span+span:before{content:" · "}.compactUnreadBadge{background:var(--brand);color:#fff;border-radius:999px;justify-content:center;align-items:center;min-width:20px;height:20px;padding:0 6px;font-size:.72rem;font-weight:800;display:inline-flex}.compactDangerText{color:var(--danger);font-weight:700}.contactAvatar,.presenceDot{width:30px;height:30px;color:var(--brand-strong);background:#e6f1eb;border:1px solid #9ccdb5;border-radius:999px;flex:none;justify-content:center;align-items:center;font-size:.78rem;font-weight:700;display:inline-flex}.contactAvatar.photo,.profilePhotoTiny{object-fit:cover}.profilePhotoTiny{border:1px solid var(--line);border-radius:999px;width:28px;height:28px}.presenceStrip{flex-wrap:wrap;gap:5px;margin-top:6px;display:flex}.presenceDot{border-color:var(--line);width:24px;height:24px;color:var(--muted);background:#f4ede1;font-size:.68rem}.presenceDot.online{color:var(--brand-strong);background:#e6f6ed;border-color:#78bf9d}.badge{border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 10px;font-size:.82rem;font-weight:600;display:inline-block}.badge.unread{color:var(--brand-strong);background:#eef8f3;border-color:#93c9b0}.badge.secondary{color:#275d8c;background:#eef4fb;border-color:#9bbfe2}.badge.tertiary{color:#8a5a18;background:#fbefe6;border-color:#d8b28d}.badge.dangerBadge,.dangerBadge{background:var(--danger-bg);color:#7e271e;border-color:#e2b3a9}.deliveryMarks{letter-spacing:0;color:var(--muted);margin-left:6px;font-weight:800;display:inline-flex}.deliveryMarks.read{color:#1d83c2}.deliveryMarks.failed{color:var(--danger)}.inlineForm{flex-flow:wrap;align-items:center;gap:8px;display:flex}.inlineForm select{width:auto;min-width:min(260px,100%)}.messages{flex-direction:column;gap:10px;min-height:240px;max-height:48vh;padding-right:6px;display:flex;overflow-y:auto}.bubble{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:18px;max-width:min(72ch,85%);padding:11px 13px;list-style:none;position:relative}.bubble.hasAgentMark{padding-right:34px}.bubble::-webkit-details-marker{display:none}.bubble.outbound,.bubble.outbound-delivered{background:#eef8f3;border-color:#93c9b0;margin-left:auto}.bubble.outbound-pending{background:#fff;border-color:#d9cbb3;margin-left:auto}.bubble.outbound-failed{background:#fbe8e4;border-color:#e2b3a9;margin-left:auto}.bubble.inbound{background:#f8f4ec}.bubble.system{background:#f7f0df;margin:0 auto}.messageCard{max-width:min(72ch,85%)}.messageCard.outbound-delivered,.messageCard.outbound-pending,.messageCard.outbound-failed{margin-left:auto}.messageMeta{color:var(--muted);margin-top:4px;padding:0 8px 0 10px;font-size:.82rem}.bubbleTimestamp{color:var(--muted);text-align:right;margin-top:6px;font-size:.72rem}.quotedMessage,.quotedComposer{border-left:3px solid var(--brand);color:var(--muted);background:#fffdf9b8;border-radius:0 10px 10px 0;margin-bottom:8px;padding:8px 10px}.quotedComposer{flex-direction:column;gap:3px;display:flex}.bubbleAgentMark{color:#1f1a16ad;letter-spacing:.04em;background:#fffdf9b8;border:1px solid #1f1a1614;border-radius:999px;padding:2px 4px;font-size:.68rem;line-height:1;position:absolute;top:6px;right:8px}.reactionRow{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.reactionBadge{background:#fffdf9c7;border:1px solid #1f1a1614;border-radius:999px;justify-content:center;align-items:center;min-width:28px;padding:2px 8px;font-size:.95rem;line-height:1.2;display:inline-flex}.composerShell{flex-direction:column;gap:10px;display:flex}.assignmentPanel{border:1px solid var(--line);background:#fffdfa;border-radius:14px;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;padding:10px 12px;display:flex}.assignmentForm{flex-direction:row;align-items:center;gap:10px;margin:0;display:flex}.assignmentForm select{min-width:190px}.statusForm{flex-direction:row;align-items:center;gap:10px;margin:0;display:flex}.statusForm select{min-width:180px}.sessionHistoryCard{border:1px solid var(--line);background:#fffdfa;border-radius:14px;margin-bottom:14px;padding:10px 12px}.sessionHistoryList{flex-direction:column;gap:8px;display:flex}.agentFilterBar{flex-wrap:wrap;gap:8px;display:flex}.agentFilterDropdown{position:relative}.agentFilterSummary{cursor:pointer;list-style:none}.agentFilterSummary::-webkit-details-marker{display:none}.agentFilterMenu{z-index:15;border:1px solid var(--line);min-width:180px;box-shadow:var(--shadow);background:#fffdf9fa;border-radius:14px;flex-direction:column;gap:8px;padding:10px;display:flex;position:absolute;top:calc(100% + 8px);left:0}.sessionHistoryItem{border:1px solid var(--line);background:var(--panel);border-radius:12px;padding:8px 10px}.composerStack{flex-direction:column;gap:6px;display:flex}.compactComposerForm,.compactComposerShell{gap:6px}.compactComposerBar{border:1px solid var(--line);background:#fffdf9b8;border-radius:16px;grid-template-columns:auto minmax(180px,1fr) auto;align-items:stretch;gap:8px;padding:8px;display:grid}.compactComposerLeft{grid-template-rows:34px 34px;align-content:end;gap:5px;display:grid}.composerToolbar{flex-wrap:wrap;gap:8px;display:flex}.compactComposerTools{flex-wrap:nowrap;align-items:center;gap:5px}.attachMenu{width:34px;position:relative}.attachMenu>summary{list-style:none}.attachMenu>summary::-webkit-details-marker{display:none}.attachMenuPanel{z-index:36;border:1px solid var(--line);width:min(320px,78vw);box-shadow:var(--shadow);background:#fffdf9fa;border-radius:14px;gap:8px;padding:10px;display:grid;position:absolute;bottom:calc(100% + 8px);left:0}.iconButton{border-radius:10px;justify-content:center;align-items:center;width:34px;min-width:34px;height:34px;min-height:34px;padding:0;font-weight:800;line-height:1;display:inline-flex}.wideIconButton{width:38px;min-width:38px}.composerMenu{position:relative}.composerMenu summary{cursor:pointer;list-style:none}.composerMenu summary::-webkit-details-marker{display:none}.composerMenuTrigger{min-height:34px}.compactComposerTools .composerMenuPanel,.compactComposerTools .emojiPickerPanel{top:auto;bottom:calc(100% + 8px)}.composerMenuPanel,.emojiPickerPanel{z-index:20;border:1px solid var(--line);width:min(360px,84vw);box-shadow:var(--shadow);background:#fffdf9fa;border-radius:14px;gap:8px;padding:10px;display:grid;position:absolute;top:calc(100% + 8px);left:0}.emojiGrid{grid-template-columns:repeat(6,1fr);gap:8px;margin:6px 0 10px;display:grid}.emojiButton{min-width:40px;padding:8px}.templateButton{white-space:normal;text-align:left;flex-direction:column;align-items:flex-start;display:flex}.templateButton span{color:var(--muted);font-size:.82rem}.templateManager,.templateDeleteList{border-top:1px solid var(--line);gap:8px;padding-top:10px;display:grid}.templatePickerModal{grid-template-rows:auto auto minmax(0,1fr);height:min(760px,86vh);display:grid;overflow:hidden}.templatePickerModal .modalHeader h3,.templatePickerModal .modalHeader .meta{color:#f7efe5}.templatePickerHeaderActions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.templatePickerSearch{margin-bottom:12px}.templatePickerSearch label{margin:0}.templatePickerSearch input{width:100%}.templatePickerList{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));align-content:start;gap:10px;min-height:0;padding:2px 2px 8px;display:grid;overflow-y:auto}.templatePickerItem{border:1px solid var(--line);min-height:132px;color:var(--text);text-align:left;box-shadow:none;white-space:normal;background:#fffdfa;border-radius:14px;align-content:start;gap:10px;padding:14px;display:grid}.templatePickerItem,.templatePickerItem:hover,.templatePickerItem:focus-visible{color:#1f1a16}.templatePickerItem:hover,.templatePickerItem:focus-visible{border-color:color-mix(in srgb,var(--brand)42%,var(--line));background:#f7fff8}.templatePickerItemHeader{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.templatePickerItemHeader strong{overflow-wrap:anywhere;color:#1f1a16;min-width:0}.templatePickerItem>span:last-child{color:#5f544a;overflow-wrap:anywhere;line-height:1.45}.templateAdminLayout{grid-template-columns:minmax(260px,360px) minmax(0,1fr);align-items:start;gap:16px;display:grid}.templateCreatePanel{position:sticky;top:12px}.templateLibraryPanel{min-width:0}.templateAdminList{gap:14px;display:grid}.templateAdminItem{border:1px solid var(--line);box-shadow:var(--shadow);background:#fffdf9eb;border-radius:18px;gap:12px;padding:16px;display:grid}.templateAdminItemHeader{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.templateAdminItemHeader h3{margin:0}.templateEditForm{gap:12px;display:grid}.templateEditForm textarea{min-height:150px}.composerInputRow{align-items:flex-end;gap:12px;display:flex}.composerMessageField{flex:1}.composerMessageField textarea{min-height:132px}.compactComposerMessage{gap:0;min-width:0}.compactComposerMessage textarea{resize:vertical;min-height:52px;max-height:96px;padding:10px 12px;line-height:1.35}.compactComposerMessage.templateMode textarea{cursor:default;background:#f7efe2;border-color:#d8b36a}.composerHint,.composerFooter{color:var(--muted);font-size:.82rem}.composerInlineStatus{margin-top:6px;font-size:.82rem}.composerInlineStatus.success{color:#154c32}.composerInlineStatus.error{color:#7e271e}.composerFooterRow{justify-content:flex-start;align-items:flex-start;gap:12px;min-height:18px;display:flex}.composerActions{justify-content:flex-end;align-items:center;gap:8px;display:flex}.composerActionsSide{flex-direction:column;flex-shrink:0;align-self:flex-end;align-items:stretch;min-width:170px}.compactComposerActions{align-self:stretch;align-items:stretch;gap:5px}.sendIconButton{background:var(--brand);color:#fff;border-radius:14px;width:42px;min-width:42px;min-height:52px;padding:0;font-size:1.12rem;font-weight:800}.composerUtilityDrawer{position:relative}.composerUtilityDrawer>summary{height:100%;list-style:none}.composerUtilityDrawer>summary::-webkit-details-marker{display:none}.composerUtilityPanel{z-index:35;border:1px solid var(--line);width:min(320px,78vw);box-shadow:var(--shadow);background:#fffdf9fa;border-radius:14px;gap:8px;padding:10px;display:grid;position:absolute;bottom:calc(100% + 8px);right:0}.composerPreview{border:1px solid var(--line);background:#fffdfa;border-radius:14px;padding:10px}.composerDrawer summary{cursor:pointer;width:max-content;list-style:none}.composerDrawer summary::-webkit-details-marker{display:none}.composerDrawer[open]{gap:10px;display:grid}.previewBubble{white-space:pre-wrap;word-break:break-word;background:#eef8f3;border:1px solid #93c9b0;border-radius:18px;max-width:min(72ch,85%);padding:11px 13px}.uploadCard{border:1px solid var(--line);background:#fffdfa;border-radius:14px;padding:12px}.composerStack>.uploadCard{background:0 0;border-color:#0000;width:max-content;max-width:100%;padding:0}.composerStack>.uploadCard[open]{border-color:var(--line);background:#fffdfa;width:100%;padding:10px}.mediaPreview{border:1px solid var(--line);object-fit:contain;border-radius:12px;max-width:min(360px,100%);max-height:320px;margin-bottom:10px;display:block}.mediaPreview.video{background:#000}.mediaFileLink{border:1px solid var(--line);background:#fff;border-radius:12px;margin-bottom:10px;padding:10px 12px;display:inline-block}form{flex-direction:column;gap:12px;display:flex}.adminTextarea{resize:vertical;min-height:140px}.adminTextareaCompact{min-height:96px}.adminKnowledgeTextarea{min-height:62vh;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,monospace;line-height:1.45}label{flex-direction:column;gap:6px;font-weight:600;display:flex}input,select,textarea,button{font:inherit}input,select,textarea{border:1px solid var(--line);width:100%;color:var(--text);background:#fffdfa;border-radius:12px;padding:10px 12px}textarea{resize:vertical;min-height:100px}button{background:var(--brand);color:#fff;cursor:pointer;border:1px solid #0000;border-radius:12px;padding:10px 14px}button.secondary{background:var(--panel);color:var(--text);border-color:var(--line)}button.danger{background:var(--danger)}.row,.actions,.split{align-items:center;gap:12px;display:flex}.split{align-items:start}.split>*{flex:1}.checkboxList{border:1px solid var(--line);background:#fffdfa;border-radius:12px;flex-direction:column;gap:8px;padding:10px 12px;display:flex}.checkboxOption{flex-direction:row;align-items:center;gap:10px;font-weight:400;display:flex}.checkboxOption input{width:auto;margin:0}.checkboxOption span{min-width:0;color:inherit;overflow-wrap:anywhere}.flash{padding:12px 14px}.flash.error{background:var(--danger-bg);color:#7e271e;border-color:#e2b3a9}.flash.success{color:#154c32;background:#edf8f1;border-color:#a8d2ba}.table{gap:14px;display:grid}.cardGroup{grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;display:grid}.searchBar{grid-template-columns:minmax(220px,1fr) minmax(220px,1fr) auto;align-items:end;gap:12px;display:grid}.srOnly{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.conversationSearchHeader{margin-bottom:10px}.conversationSearchForm{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:8px;margin-bottom:12px;display:grid}.conversationSearchForm label{margin:0}.conversationSearchForm input{width:100%}.conversationControlDrawer{border:1px solid var(--line);background:#fffdfa;border-radius:12px;margin:0 0 10px}.conversationControlSummary{cursor:pointer;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;min-height:40px;padding:8px 10px;font-size:.84rem;font-weight:700;list-style:none;display:grid}.conversationControlSummary::-webkit-details-marker{display:none}.conversationControlSummary:before{content:"+";border:1px solid var(--line);width:20px;height:20px;color:var(--muted);border-radius:999px;justify-content:center;align-items:center;font-weight:800;display:inline-flex}.conversationControlDrawer[open] .conversationControlSummary:before{content:"-"}.conversationControlState{min-width:0;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;justify-self:end;font-size:.74rem;font-weight:600;overflow:hidden}.conversationControlBody{gap:8px;padding:0 10px 10px;display:grid}.conversationActionStack{grid-template-columns:1fr;gap:8px;display:grid}.compactActionPanel{background:0 0;border-radius:10px;margin:0;padding:0}.compactActionPanel>summary{margin:0}.compactActionPanel[open]{background:#fff9f0b8;padding:8px}.compactActionPanel .conversationMetaForm{gap:8px;margin-top:8px;display:grid}.compactActionPanel label{gap:4px;margin-bottom:0}.compactActionPanel textarea{min-height:76px}.compactFilterChips{gap:6px;margin-bottom:0}.compactFilterChips .tag{padding:6px 9px;font-size:.76rem}.compactConversationSearchForm{gap:6px;margin-bottom:0}.compactConversationSearchForm input,.compactBulkActionBar select{min-height:34px}.compactBulkActionBar{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;margin-bottom:0;display:grid}.compactBulkActionBar select,.compactBulkActionBar button{width:100%;min-width:0}.reportsFilterGrid{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));align-items:start;gap:16px;display:grid}.reportSummaryGrid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;display:grid}.reportValue{margin-top:8px;font-size:1.7rem;font-weight:700}.reportBarChart{flex-direction:column;gap:12px;display:flex}.reportBarRow{grid-template-columns:minmax(150px,240px) minmax(0,1fr);align-items:center;gap:12px;display:grid}.reportBarLabel{min-width:0}.reportBarTrack{background:#efe5d6;border-radius:999px;height:18px;display:flex;overflow:hidden}.reportBarInbound{background:#0e7a54}.reportBarOutbound{background:#2b76a8}.topbarBadge{background:var(--danger);color:#fff;border-radius:999px;justify-content:center;align-items:center;min-width:20px;height:20px;padding:0 6px;font-size:.72rem;font-weight:700;display:inline-flex}.conversationMetaPanel{border:1px solid var(--line);background:#fffdfa;border-radius:14px;margin-bottom:14px;padding:10px 12px}.conversationMetaPanel summary{cursor:pointer;width:fit-content;list-style:none}.conversationMetaPanel summary::-webkit-details-marker{display:none}.conversationMetaForm,.conversationNoteForm{margin-top:12px}.internalNoteList{flex-direction:column;gap:8px;margin-top:12px;display:flex}.internalNote{border:1px solid var(--line);background:var(--panel);border-radius:12px;padding:10px 12px}.internalNote p{margin:6px 0 0}.searchActions{align-items:center;gap:8px;display:flex}.secondaryButton{border:1px solid var(--line);background:var(--panel);color:var(--text);border-radius:12px;justify-content:center;align-items:center;padding:10px 14px;display:inline-flex}.collapsibleCard[open]{padding-bottom:14px}.collapsibleSummary{cursor:pointer;justify-content:space-between;align-items:center;gap:12px;font-weight:700;list-style:none;display:flex}.collapsibleSummary::-webkit-details-marker{display:none}.collapsibleSummary:after{content:"+";color:var(--brand-strong);font-size:1.2rem;line-height:1}.collapsibleCard[open] .collapsibleSummary:after{content:"-"}.collapsibleCard form{margin-top:14px}.compactProfileCard{padding:12px 14px}.compactProfileCard .collapsibleSummary{align-items:center;margin:0}.compactProfileSummary{flex-wrap:wrap;justify-content:flex-end;gap:6px;max-width:75%;display:flex}.compactProfileGrid{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-top:12px;display:grid}.compactProfileItem{border:1px solid var(--line);background:#fffdfa;border-radius:14px;min-height:72px;padding:10px 12px}.compactProfileItem strong,.compactProfileItem a{word-break:break-word;margin-top:4px;line-height:1.35;display:block}.adminTableWrap{border:1px solid var(--line);background:#fffdfa;border-radius:16px;overflow-x:auto}.adminTable{border-collapse:collapse;width:100%;min-width:760px}.adminTable th,.adminTable td{text-align:left;vertical-align:middle;border-bottom:1px solid #d9cbb3bf;padding:12px 14px}.adminTable th{font-family:var(--font-display);letter-spacing:.02em;color:var(--muted);background:#f7f1e6;font-size:.82rem;font-weight:700}.adminTable td{font-size:.94rem;line-height:1.35}.adminTable tbody tr:hover{background:#eef8f38c}.adminChannelSection+.adminChannelSection{margin-top:18px}.adminTable tbody tr:last-child td{border-bottom:0}.adminTableActions{white-space:nowrap;width:1%}.pbxRecentCallsTools{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.pbxRecentCallsPageSize{flex-wrap:wrap;align-items:end;gap:10px;display:flex}.pbxRecentCallsPageSize label{flex-direction:column;gap:6px;min-width:96px;display:flex}.pbxRecentCallsPager{justify-content:space-between;align-items:center;gap:12px;margin-top:12px;display:flex}.adminRowActions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.adminRowActions form{margin:0}.webhookSetupGrid{gap:12px;display:grid}.webhookCopyRow{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;display:grid}.webhookCodeBlock{white-space:nowrap;margin-top:5px}.embedCodeBlock{white-space:pre-wrap;overflow-wrap:anywhere;margin:5px 0 0}.webhookSetupPanel{border:1px solid var(--line);background:#fffdfa;border-radius:16px;margin-top:16px;padding:14px}.webhookSetupPanel h4{margin:0 0 8px}.channelAgentAccessPanel{border:1px solid var(--line);background:#fffdfa;border-radius:16px;gap:10px;padding:14px;display:grid}.channelAgentToolbar{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.channelAgentList{max-height:280px;overflow-y:auto}.channelAgentList .checkboxOption{align-items:flex-start}.channelAgentList .checkboxOption>span{gap:2px;display:grid}.webhookFieldList{flex-wrap:wrap;gap:8px;margin-top:12px;display:flex}.statusLive{color:var(--brand-strong);background:#eef8f3;border-color:#93c9b0}.statusIdle{color:var(--muted);background:#f7f1e6}.modalBackdrop{z-index:40;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#1f1a1652;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modalCard{border:1px solid var(--line);background:#fffdf9fa;border-radius:20px;width:min(760px,100%);max-height:min(88vh,900px);padding:16px;overflow-y:auto;box-shadow:0 28px 60px #291d1033}.modalCardWide{width:min(1100px,94vw)}.modalHeader{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;display:flex}.widgetAdminLayout{grid-template-columns:minmax(0,1.45fr) minmax(280px,.95fr);align-items:start;gap:18px;margin:18px 0;display:grid}.widgetAdminColumn{flex-direction:column;gap:16px;display:flex}.widgetAdminSection{border:1px solid var(--line);background:linear-gradient(#fffdfa 0%,#fbf7f0 100%);border-radius:18px;padding:16px}.widgetAdminSectionHeader{justify-content:space-between;gap:12px;margin-bottom:12px;display:flex}.widgetPreviewCard{--widget-preview-accent:#0f6d56;background:radial-gradient(circle at 100% 0,#0f6d5624,#0000 34%),linear-gradient(#fffcf7 0%,#f4efe6 100%);border:1px solid #a1bfb3b3;border-radius:22px;padding:18px;position:sticky;top:8px;box-shadow:0 18px 44px #291d101f}.widgetPreviewHeader{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.widgetPreviewBrand{align-items:center;gap:12px;display:flex}.widgetPreviewLogo{object-fit:cover;background:#fff;border:1px solid #a1bfb3b3;border-radius:14px;width:46px;height:46px}.widgetPreviewLogoFallback{background:color-mix(in srgb,var(--widget-preview-accent)16%,#fff);color:var(--widget-preview-accent);letter-spacing:.06em;justify-content:center;align-items:center;font-weight:800;display:flex}.widgetPreviewKicker{text-transform:uppercase;letter-spacing:.16em;color:var(--muted);font-size:.74rem}.widgetPreviewTitle{color:var(--ink);font-size:1rem;font-weight:700}.widgetPreviewBadge{white-space:nowrap;border-radius:999px;align-items:center;padding:8px 12px;font-size:.82rem;font-weight:700;display:inline-flex}.widgetPreviewBadge.online{background:color-mix(in srgb,var(--widget-preview-accent)16%,#fff);color:var(--widget-preview-accent)}.widgetPreviewBadge.offline{color:#7a6855;background:#f1ece2}.widgetPreviewBadge.schedule{color:#5c5b83;background:#f4efe2}.widgetPreviewBody{flex-direction:column;gap:14px;margin-top:18px;display:flex}.widgetPreviewBody h4{margin:0;font-size:1.2rem}.widgetPreviewBody p{color:var(--muted);margin:0;line-height:1.55}.widgetPreviewGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.widgetPreviewGrid>div{background:#ffffffb8;border:1px solid #a1bfb38c;border-radius:14px;padding:12px}.widgetPreviewGrid span{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:4px;font-size:.76rem;display:block}.widgetPreviewGrid strong{color:var(--ink);font-size:.92rem}.widgetPreviewMessage{color:var(--ink);background:#fff;border:1px solid #a1bfb399;border-radius:16px 16px 16px 6px;padding:14px 16px;line-height:1.55}.widgetPreviewLauncher{background:var(--widget-preview-accent);color:#fff;width:100%;min-height:48px;box-shadow:0 14px 28px color-mix(in srgb,var(--widget-preview-accent)22%,transparent);border-radius:999px;justify-content:center;align-items:center;margin-top:16px;padding:0 18px;font-weight:700;display:inline-flex}.empty{color:var(--muted);padding:18px}.knowledgePageList{flex-direction:column;gap:12px;max-height:70vh;padding-right:4px;display:flex;overflow-y:auto}.knowledgePageCard{border:1px solid var(--line);background:#fffdfa;border-radius:14px;padding:12px}.knowledgePageHeader{justify-content:space-between;align-items:center;gap:12px;margin-bottom:6px;display:flex}.knowledgeSummary{cursor:pointer}.knowledgePageText{border:1px solid var(--line);white-space:pre-wrap;word-break:break-word;background:#f8f4ec;border-radius:12px;max-height:280px;margin:12px 0 0;padding:12px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace;font-size:.84rem;line-height:1.45;overflow-y:auto}.aiLabCard{flex-direction:column;gap:16px;display:flex}.aiLabHeader{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.aiLabControls{align-items:end;gap:12px;display:flex}.aiLabThread{flex-direction:column;gap:12px;min-height:280px;max-height:58vh;padding:8px 6px 8px 0;display:flex;overflow-y:auto}.aiLabBubble{border:1px solid var(--line);white-space:pre-wrap;word-break:break-word;border-radius:16px;max-width:min(72ch,85%);padding:12px 14px}.aiLabBubble.user{background:#eef8f3;border-color:#93c9b0;margin-left:auto}.aiLabBubble.assistant{background:#fffdfa}.aiLabComposer textarea{min-height:140px}.small{font-size:.82rem}@media (max-width:1100px){.inboxPage{height:auto;min-height:calc(100dvh - 74px);overflow:visible}.grid{grid-template-columns:1fr}.inboxGrid{overflow:visible}.inboxGrid .sidebar,.inboxGrid .mainpanel,.inboxGrid .thread{max-height:calc(100dvh - 112px)}.mobilePanelNav{z-index:25;background:var(--bg);padding:8px 0;display:flex;position:sticky;top:0}#channels-panel,#conversations-panel,#thread-panel{scroll-margin-top:64px}.pbxGrid,.templateAdminLayout{grid-template-columns:1fr}.templateCreatePanel{position:static}.messages{max-height:none}.inboxGrid .messages{min-height:0}.inboxGrid .composerStack{flex-basis:clamp(134px,26dvh,260px);min-height:134px;max-height:none}.composerMessageField textarea{min-height:92px}.compactComposerBar{grid-template-columns:1fr auto}.compactComposerTools{grid-column:1/-1;overflow-x:auto}.compactComposerMessage textarea{min-height:74px}.composerFooterRow,.composerInputRow{flex-direction:column;align-items:stretch}.composerActionsSide{width:100%;min-width:0}.assignmentPanel,.assignmentForm{flex-direction:column;align-items:stretch}.composerActions{width:100%}.adminTable{min-width:0}.aiLabHeader,.aiLabControls{flex-direction:column;align-items:stretch}.searchBar,.widgetAdminLayout{grid-template-columns:1fr}.widgetPreviewCard{position:static}.widgetPreviewGrid{grid-template-columns:1fr}.searchActions{flex-direction:column;align-items:stretch}.conversationSearchForm{grid-template-columns:1fr}.modalHeader,.adminRowActions{flex-direction:column;align-items:stretch}.webhookCopyRow{grid-template-columns:1fr}.miniBarRow{grid-template-columns:1fr;gap:8px}.miniBarValue{text-align:left}}@media (max-width:720px){main.shell{padding:0 10px 8px}.topbar,.sectionHeader,.reportBarRow{flex-direction:column;grid-template-columns:1fr;align-items:stretch}.topbar .actions,.mobilePanelNav,.filterChips,.bulkActionBar{flex-wrap:nowrap;overflow-x:auto}}@media (prefers-color-scheme:dark){:root{--bg:#171512;--paper:#24201b;--panel:#2d2821;--line:#514638;--text:#f5efe7;--muted:#c0b3a3;--brand:#47bf86;--brand-strong:#73d9aa;--danger:#e36d60;--danger-bg:#3a201d;--shadow:0 20px 40px #00000047}html{background:radial-gradient(circle at top left,#252017 0%,var(--bg)52%,#11100e 100%)}.topbar,.card,.thread,.sidebar,.mainpanel,.pill,.flash,.empty,.assignmentPanel,.sessionHistoryCard,.conversationMetaPanel,.conversationControlDrawer,.adminTableWrap,.widgetAdminSection,.modalCard,.composerMenuPanel,.emojiPickerPanel,.threadMenuPanel,.composerUtilityPanel,.attachMenuPanel,.emojiGrid,.compactProfileItem,.webhookSetupPanel,.widgetPreviewCard,.widgetPreviewBody,.adminTableWrap{background:#24201bf0}input,select,textarea{color:#201a14;background:#f7efe3;border-color:#6b5b49}input::placeholder,textarea::placeholder{color:#7a6857;opacity:1}select option{color:#201a14;background:#f7efe3}.checkboxList{color:var(--text);background:#1f1b17;border-color:#6b5b49}.modalCard input,.modalCard select,.modalCard textarea{color:#201a14;background:#fff8ed;border-color:#8a735c}.modalCard input::placeholder,.modalCard textarea::placeholder{color:#6f5d4e}.listItem,.tag,.tab,.secondaryButton,.threadMenuSummary,.codeBlock,.internalNote,.uploadCard,.composerPreview,.previewBubble{background:var(--panel);color:var(--text)}.compactComposerBar,.composerStack>.uploadCard[open],.compactActionPanel[open]{background:#24201bf0}.channelAgentAccessPanel{background:#1f1b17f0}.listItem.active,.tag.active,.tab.active{color:#f4fff8;background:#174733;border-color:#56c58d}.topbar .tab{color:#f4efe7}.tab:hover,.tag:hover,.secondaryButton:hover,button.secondary:hover,.composerMenuTrigger:hover,.threadMenuSummary:hover,.composerMenu summary:hover,.conversationMetaPanel summary:hover,.conversationControlSummary:hover{color:#fff7ec;background:#40372d;border-color:#8a735c;box-shadow:inset 0 1px #ffffff14,0 10px 18px #0003}.topbar .tab:hover{color:#fff7ec;background:#40372d;border-color:#8a735c}.tab.active:hover,.tag.active:hover{color:#f4fff8;background:#1d5a40;border-color:#73d9aa}button:hover{color:#0d2419;background:#73d9aa}button.danger:hover{color:#fff;background:#f07b6e}button.secondary,.secondaryButton{color:#f4efe7;background:#332d25;border-color:#6b5b49}button{color:#0d2419}button.danger{color:#fff}.badge{color:#f4efe7;background:#332d25;border-color:#6b5b49}.templatePickerItem{color:#211b15;background:#fffaf1;border-color:#c8b899}.templatePickerItem:hover,.templatePickerItem:focus-visible{color:#10281c;background:#f3fff6;border-color:#65c796}.templatePickerItemHeader strong{color:inherit}.templatePickerItem>span:last-child{color:#65584b}.templatePickerItem .badge{color:#fff7ec;background:#332d25;border-color:#6b5b49}.badge.unread,.statusLive{color:#c9ffe0;background:#173f2e;border-color:#56c58d}.badge.secondary{color:#d4ecff;background:#1d3344;border-color:#5f95bd}.badge.tertiary{color:#ffe2ad;background:#3d2f1e;border-color:#b38a50}.statusIdle{color:#d5c8b9;background:#332d25}.adminTable th{color:#e6d8c7;background:#332d25}.adminTable tbody tr:hover{background:#47bf861f}.flash.success{color:#c9ffe0;background:#173f2e;border-color:#56c58d}.flash.error,.dangerBadge,.badge.dangerBadge{color:#ffd8d3;background:#44211d;border-color:#d66b5d}.contactAvatar,.presenceDot.online{color:#c9ffe0;background:#173f2e;border-color:#56c58d}.presenceDot{color:#d5c8b9;background:#332d25}.bubble.inbound{color:var(--text);background:#2d2821}.bubble.outbound,.bubble.outbound-delivered{color:#f4fff8;background:#183a2a;border-color:#56c58d}.bubble.outbound-pending{color:var(--text);background:#332d25}.bubble.outbound-failed{color:#ffd8d3;background:#44211d;border-color:#d66b5d}.messageMeta,.meta,.muted,.bubbleTimestamp{color:#d5c8b9}.quotedMessage,.quotedComposer{color:#d5c8b9;background:#47bf861f}.composerMenuPanel,.emojiPickerPanel{border-color:#6b5b49}.skeletonLine,.skeletonCard,.skeletonSearch,.skeletonProfile,.skeletonBubble{background:#332d25}}.escalatedBadge{color:#c53030;white-space:nowrap;background:#c530301f;border-radius:999px;padding:1px 8px;font-weight:700}
